Coir Store Limited Trading as Coir Store (“Coirstore”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website “Site”. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

For the purposes of data protection law, the controller is Coir Store Limited, registered office 8-9 Yelverton Road, Brislington, Bristol, BS4 5HP. All correspondence should be sent to the registered address.

Information we may collect from you

We may collect and process the following information about you:

Information you provide to us
You may provide us with information in several ways, including by filling in forms on our website or by corresponding with us by phone or email. This includes information you provide when you register for an account, enter into a contract for the supply of services or report problems with our services.

The personal information that you provide may include your name, address, email address, phone number, financial information and other information about you (Or that of somebody you know i.e. consignee) to enable us to provide you with our services, including information pertaining to the collection address and the delivery address.

Financial data
We use a third-party; PayPal to process online payments. You will be required to provide Paypal with Financial Data (i.e. Your banking, credit/debit card details) in order to authorise payment. We DO NOT store or collect any customer credit/debit card details on our server. To make and complete the purchase with PayPal the policies of Paypal are applicable.

Information we collect about you

When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

How we use your personal information

We use personal information about you in connection with the following purposes:

Providing our services to you and fulfilling your requests
Your data is used by Coir Store Ltd to act as a service provider to you and is not shared with any person or company without your express consent.
Completing any transaction that you do with Coir Store.
Your personal data may be used by Coir Store to contact a user by post, phone or by email when necessary in connection with an order.
Administering our websites and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
Managing and operating your account with us.

Sharing your personal information

You should be aware that we may release your data when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Coir Store. Your bank or PayPal may further release your data as per their policies.

Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:
To obtain quotes and book your delivery
To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Coir Store, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

We DO NOT store or collect any customer credit/debit card details on our server. Further, your bank or PayPal may further release your data as per their policies.

You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect your data, we cannot ensure or warrant the security of any data you transmit to us, via, to, or from our site. You accept that Coir Store cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential data which you do not wish to communicate by email, please contact Coir Store by post to arrange an alternative method of communication. You transmit all such data at your own risk.

Once your payment instructions are received by PayPal, they have security measures in place to protect the loss, misuse and alteration of the Data under their control. 128 bit industry standard Secure Server Software (SSL) is used as a minimum standard which encrypts all of your data in respect of a transaction, including credit card number, name, and address, so that it cannot be read as the data is transmitted.

How long we keep your data collected through our site depends on the context in which you provide it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes, for example, we will keep Your Registration Information for as long as You are registered user on our Site and We will keep records of any transactions You enter in to for up to six years.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can request for your Coir Store account to be deleted at any time by contacting us.


We use cookies and other similar technologies to distinguish you from other users of our website (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). You may adjust the settings on your browser to refuse cookies.

Coir Store is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties (including those of PayPal), so You should be careful to read and understand those website policies independently.

Your rights

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. To make a request to Coir Store for any Personal Data that We may hold, you need to put the request in writing addressing it to Coir Store Limited, 8-9 Yelverton Road, Brislington, Bristol, BS4 5HP.

Links to third party websites

Our website may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

Updated: 22nd May 2024


Questions, comments and requests regarding this privacy policy are welcomed and should be made to Coir Store Limited, 8-9 Yelverton Road, Brislington, Bristol, BS4 5HP.